What forms of payment can I use?

We accept payment via MasterCard and Visa.

Why is there a second step needed to authorise my payment?

All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged once although there are two separate records of authorisation and settlement. Please check with your bank for further clarification.

My payment has been declined, what should I do?

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at customers@somethingi.com.

Can I amend my order?

i. For international orders, we are only able to amend the billing/shipping address
ii. You can't amend the size/colour of the item(s); remove or add item(s); or change the payment mode

Why are there extra charges reflected on my credit card bill?

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

Why do I see double records on my online bank statement for my purchase?

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.