SOMETHING I does not offer merchandise for sale through individuals, unauthorised retail locations, internet auctions, online forums, social media platforms and any other online retailers besides its official website, SOMETHINGI.COM.
If you buy a SOMETHING I product through an unauthorised dealer, you could be purchasing a counterfeit item, which may differ from what was advertised and delivered to you. As a result, you will not enjoy the high-quality standards of our products and after-sales services. Counterfeit products do not undergo our inspection or testing processes.
Any form of price adjustment to orders is not applicable.
We recommend that you refer to our Size Guide to help you find the most suitable sizes for your products. Please contact us at customers@somethingi.com for further assistance.
Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you keep your item(s) dry.
Overexposure to light and heat; direct contact with rain; oil and grease (makeup); alcohol (perfume, solvents); and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.
To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.
All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material's natural characteristic and should not be considered as imperfections.
